How we handle your data, your order and your money. Plain language, no hidden clauses.
We ship to more than 180 countries. Orders are dispatched from our Hong Kong hub and overseas warehouses depending on your destination, so most parcels never travel twice around the world.
| Method | Delivery time | Tracking |
|---|---|---|
| Standard international | 7–15 business days | Included |
| Express international | 3–6 business days | Included |
| EU / US local warehouse | 2–4 business days | Included |
| Local wallet payment | +1–2 business days for payment confirmation | Included |
These are estimates from the moment your parcel is handed to the carrier, not from the moment you place the order. Custom-made items (personalised names and numbers) add 2–3 business days in production.
Orders shipped to destinations outside our local zones may attract import duty and local taxes. These charges are set by your country’s customs authority and are not included in the price you paid us. We declare the full value on all shipments — please do not ask us to under-declare, as it makes returns impossible.
If tracking has not updated for 14 days, contact us. We will either reship the item at no cost or issue a full refund, your choice. We do this because a parcel lost in transit is our problem, not yours.
Orders can be amended within 12 hours of purchase. After the parcel has been dispatched we cannot intercept it, but we can still help via the carrier. Track your order to see the current stage.
You have 30 days from delivery to request a return for any reason. We want you to be sure the fit is right before you commit to wearing it.
If the size is wrong, request an exchange rather than a refund and we will reserve the correct size for you while your original is in transit. If the new size is unavailable we will refund in full instead.
Manufacturing faults, printing defects and seam failures are covered for 12 months. Send us a photo of the fault and your order number — we will ship a replacement immediately without waiting for the faulty item to come back, where stock allows.
Refunds are issued to the original payment method. Depending on your provider, the money takes 3–10 business days to appear after we release it.
| Method | Refund arrives |
|---|---|
| Credit / debit card | 5–10 business days |
| PayPal | 3–5 business days |
| Local wallets (Pix, boleto, iDEAL) | 1–3 business days |
| Instalment plans (Klarna, SICRED) | Per provider schedule |
Store credit is issued immediately and never expires while your account is active.
We collect only what we need to sell you a jersey and to keep our site secure. We do not sell personal data to third parties.
You can request a copy of your data, correct it, or have it deleted. Email our support team and we will action it within 30 days. We will never sell your data even if you ask us to.
We share only what is strictly necessary with: payment processors (to take payment), carriers (to deliver parcels) and our email provider (to send order updates). Each is bound by contract to use the data only for that purpose.
See our Cookie Policy. You can accept or reject optional cookies from the banner on any page.
We use cookies to make the site work and to understand how it is used. There are two kinds.
Session, cart contents, login state and security tokens. The site cannot function without these, so they cannot be switched off.
Analytics that tell us which pages are useful, and marketing tags that let us measure campaign performance. Rejecting these does not affect shopping — you will simply not appear in our audience statistics.
You can change your choice at any time by clearing your browser storage for this site, which will bring the consent banner back. You can also block third-party cookies in your browser settings, though payment providers may then require an extra step.
By placing an order on XJ SHOP you agree to these terms.
Your order is an offer to buy. A contract exists only when we send an order confirmation with a dispatch notice. We may decline an order — for example if an item is out of stock, priced in error, or where we cannot ship to your destination. If we decline, you are refunded in full.
Prices are shown in the currency you select and include VAT where applicable to the destination. The price shown at checkout is the price you pay — we do not add fees at the last step.
We work hard to show colours and designs accurately. Screen calibration means shades vary between devices, and jersey designs are updated by clubs each season, so a shirt may differ slightly from an older season version. Minor differences are not grounds for return.
Club names, crests and sponsor marks belong to their respective owners. We sell officially licensed products for retail. All site content — design, code, photography — belongs to XJ SHOP.
Do not attempt to scrape, overload or breach the security of this site, or post content that is unlawful or infringes others’ rights. Reviews and photos you submit must be your own and not offensive.
Our liability for any order is limited to the value of that order. Nothing here limits liability that cannot legally be limited, including for death, personal injury or fraud.
These terms are governed by the laws applicable at our place of establishment, without affecting the consumer protections you have under the law of your country of residence.
Our member programme is free to join and has no monthly fee.
| Tier | Lifetime spend | Benefit |
|---|---|---|
| Bronze | 0 | Earn points, member coupon drops |
| Silver | 300+ | +2% off, free shipping over 60 |
| Gold | 1,000+ | +5% off, priority support |
| Platinum | 3,000+ | +8% off, free express shipping |
Cancel any time from your account. Benefits end immediately; points already earned remain spendable for 90 days.
Questions about any of these policies?
Contact our team